Module 2.1
YOU ARE PAID FOR EACH LESSON DIRECTLY TO YOUR BANK ACCOUNT 24 HOURS AFTER YOU CONFIRM THEM IN DASHBOARD.
You will receive confirmation by email when payment is processed and can expect to see it in your account 1-2 business days later. The email will include a tax invoice for your records and you can view full payment history in Dashboard at any time.
Payment for any first session can take a little longer as we await to receive payment details from the parent of your student. It can take up to 2 weeks, or until your second session for that to come through – however we strive to get it processed as soon as possible.
Your very first payment is subject to a security delay put in place by Stripe – so payment may take up to 7 business days to clear in your account. If you feel it is taking unusually long just get in touch and we will be able to verify when it will go through for you.
Please note that all payment processing times are business days (Monday to Friday) and are dependant upon the time of day your payment is processed. For example, if you log a lesson at 8pm on Wednesday night, you will receive payment at 8pm on Thursday but that will need 2 business days to clear in your account; so you may not see it in your account until the Monday. If you want to get paid super fast, build the habit of logging your sessions as soon as they are complete.
In some situations you may work with a student that is not using our automated payment system, in which case you will receive payment for these sessions manually. You still log them just like normal after each lesson, but you will receive payment every second Thursday straight to your account, and you will receive confirmation by email. Manual payments account for only about 5% of total sessions, and we will let you know if your students falls in this category.
If at any time you feel you are missing a payment or things are taking longer than expected, please don’t hesitate to get in touch via live chat. We are always here to help and depend on you letting us know when there is an issue.
IMPORTANT NOTE:
Cash payments are not permitted at any time. If a student or parent is confused about our payment process please remind them that we get in touch after the first session and explain our system to them in detail. If they ever have payment related questions that you can’t answer please just let us know and we will be more than happy to give them a call.
Please note that you will not receive payment until you have submitted your ABN. If you have not done this already, you can do so in Dashboard at any time by going to your details > update your details. Please check out our ABN section in Tutorhub for a detailed guide to why you require this and how to apply for it.