Test | Your onboarding

#1 If a parent asks you about payments but you aren’t sure, you should:

Just take a guess and hope you give the right information

Ask them to get in touch with the Alchemy office and remind them we will be in touch following the first session

Say nothing and stand there awkwardly

Giggle and shrug

#2 A student adds you on social media. What should you do?

Accept the request to build rapport

Accept the request but keep communication limited to tutoring

Ignore or decline the request

Accept only if their parent approves

#3 Only accept a new student if you are:

100% certain you can do the first session as listed

Unsure if you can do the first session as listed

Pretty sure you can do the first session as listed

Sure you can do the first session, but only if we can move it to next Thursday

#4 To avoid receiving a penalty, lessons must be confirmed in Dashboard within:

21 days.

4 days.

2 hours.

1 week.

#5 Who requires a Working with children check?

No one

Any tutor that is over the age of 18

Only tutors that work with female students

Only tutors that work with older students

#6 To trigger a 10 sessions payment increase, you need to:

Submit a 10 session progress report for that student.

Email Alchemy asking for the increase.

Call the Alchemy office.

Ask a friend.

#7 Which scenario is a clear breach of child safety policy?

Texting the student directly

Child minding outside of tutoring sessions

Offering the student a lift home

All of the above

#8 How often should you aim to have sessions with your student?

Every week - because consistency is important!

Once a month - because life is busy.

Occasionally - when you have a free afternoon.

Every third Thursday.

#9 A parent messages you privately asking if you can tutor their child “informally” on weekends, paid in cash, outside of your organisation.

Agree—it helps the family and increases your income

Decline and notify the Alchemy team

Agree but don’t tell Alchemy

Agree only if the student is comfortable

#10 Once you accept a student, what is the first thing you should do?

Eat something.

Make a welcome call to the parent, introduce yourself and confirm the details.

Start to plan your content for the lesson.

Read a book.

#11 Once you have received confirmation of payment by email, how long will it take to clear in your account?

3 weeks

2 hours

1-2 business days

14 days

#12 What is the purpose of choosing a tutoring location with high visibility?

To help the student focus

To protect the tutor and student through transparency

Because it’s more comfortable

To ensure the parent can supervise every moment

#13 After your first session with a new student, the first thing you need to do is:

Take a nap

Call the Alchemy office to let them know you are done

Confirm the session in Dashboard ASAP and submit feedback that is sent directly to the parent.

Wait a few days before logging the session.

#14 What is expected regarding the location of tutoring sessions conducted at home?

In the student's private room for focused learning

In a common area like a dining table that has sight lines to a parent/guardian

In the student's bedroom study area for comfort

In a common area that is private from the rest of the household

#15 During a session, a 15-year-old student suddenly becomes upset and says: “Please don’t tell my parents, but I’ve been feeling unsafe at home. I don’t want them to know I told you.” They refuse to give more details but clearly appear distressed. What is the correct response?

Promise confidentiality to maintain trust but continue the session

Gently reassure them, but make clear you may need to report concerns for their safety

Ask for more details so you can decide whether it’s serious

Immediately stop the session and call the parent

#16 A parent is not home when you arrive for an in-home session, but the student is. What should you do?

Proceed with the session as long as you stay in an open area

Wait inside with the student until the parent arrives

Wait outside or in your car and contact the parent/guardian

Cancel the session permanently

Module 5.1

TAKE THE TEST